Ashleigh Straub
About Ashleigh Straub
Ashleigh Straub is a Customer Success Manager on the At Scale Team at Klaviyo and co-founder of Just Right Design Co. in Austin, Texas. With a background in marketing and extensive experience in customer management, she has successfully managed a portfolio of small business accounts and contributed to significant revenue retention.
Work at Klaviyo
Ashleigh Straub serves as a Customer Success Manager on the At Scale Team at Klaviyo since 2022. In this role, she collaborates with a team of six to develop strategic plays that enhance communication with over 1,800 customers. She manages a Book of Business that includes 300 small business accounts, focusing on reducing churn and promoting effective use of Klaviyo’s software. Under her management, the team exceeded the 2022 Net Revenue Retention by 5.57%, achieving an average annual NRR of 107.54%.
Current Role at Just Right Design Co.
Since 2021, Ashleigh Straub has been a co-founder of Just Right Design Co. in Austin, Texas. In this capacity, she contributes to the company's vision and operations, leveraging her background in customer success and marketing to drive business growth and client satisfaction.
Previous Experience at EF Education First
Prior to her current roles, Ashleigh worked at EF Education First from 2018 to 2022. She held several positions, including Senior Territory Manager and Territory Manager, where she focused on managing educational programs and customer relationships. Her experience also includes a role as a Regional Tour Consultant, where she facilitated educational travel experiences.
Education and Expertise
Ashleigh Straub earned a Bachelor's degree in Marketing from Elon University, studying from 2014 to 2018. Additionally, she participated in a program at the Danish Institute for Study Abroad in 2017, focusing on Humanitarian Law and Armed Conflict. Her educational background supports her expertise in customer success and marketing strategies.
Early Career and Internships
Ashleigh began her career with various internships and roles that provided foundational experience in marketing and customer service. She worked as a Marketing Intern at Participate from 2017 to 2018 and held a Marketing and Human Services Intern position at Friends Association For Care and Protection of Children in 2016. These roles contributed to her skill development in client engagement and communication.