Briana Tovey
About Briana Tovey
Briana Tovey is a Senior Customer Success Manager at Klaviyo, where she has worked since 2024. She has extensive experience in customer success and education, having held various roles in companies such as GoSite and Emirates Airline.
Work at Klaviyo
Briana Tovey currently serves as the Senior Customer Success Manager for the Mid-Market segment at Klaviyo. She has been in this role since 2024, contributing to the company's focus on customer satisfaction and retention. Prior to this position, she worked as a Customer Success Manager, Mid-Market at Klaviyo from 2022 to 2024. In both roles, she has emphasized building strong relationships with clients and ensuring they derive maximum value from Klaviyo's services.
Previous Experience in Customer Success
Before joining Klaviyo, Briana Tovey held various positions in customer success and education. She worked at GoSite as the Manager of Customer Education from 2021 to 2022 and previously served as a Customer Success Manager, Team Lead for four months in 2021. Her experience at GoSite involved leading customer education initiatives and managing customer success teams. Additionally, she has held roles at Cross Campus and DeskHub, where she focused on campus management and customer engagement.
Background in Aviation and Writing
Briana Tovey has a diverse professional background that includes experience in the aviation industry and digital content creation. She worked for Emirates Airline as a Business Class Cabin Crew member from 2011 to 2015, where she gained valuable customer service skills. Following her time in aviation, she transitioned to a role as a Digital Copywriter at Alternative Character from 2015 to 2016, where she developed her writing and communication abilities.
Education and Expertise
Briana Tovey holds a Bachelor's Degree in Anthropology from the University of California, Santa Cruz. She also participated in a Language and Culture Immersion Program at Universidad de Santo Tomás in Concepción, Chile. Her educational background supports her strong focus on understanding diverse perspectives and building effective cross-functional relationships within organizations.
Skills and Professional Focus
Briana Tovey is recognized for her problem-solving abilities and her capacity to execute corporate strategies effectively. She emphasizes accountability and structure in her work, demonstrating a commitment to delivering value and impact in her roles. Her passion for promoting organization-wide collaboration is evident in her approach to customer success and team management.