Brynnan Farrington
About Brynnan Farrington
Brynnan Farrington serves as the Manager of Customer Support at Klaviyo in London, where he has worked since 2019. He has a background in customer support and analytics, having held various roles at organizations such as Bentley University, Lovepop, and The TJX Companies.
Current Role at Klaviyo
Brynnan Farrington serves as the Manager of Customer Support at Klaviyo, a position held since 2019. In this role, he is responsible for overseeing customer support operations in London. He utilizes tools such as Zendesk and various social media channels to deliver effective customer service. His focus includes collaborating with cross-functional teams to improve user experiences and product offerings based on customer feedback. He advocates for customers to ensure a seamless experience across all sales channels.
Previous Experience at Bentley University
Before joining Klaviyo, Brynnan Farrington worked at Bentley University as the ALANA Coordinator from 2012 to 2015. In this role, he contributed to initiatives supporting diverse student populations. His tenure at Bentley University lasted three years, during which he gained valuable experience in coordination and support within an educational environment.
Experience at Lovepop and The TJX Companies, Inc.
Brynnan Farrington worked as an Associate ERP Implementation Specialist at Lovepop from 2017 to 2019, where he focused on enterprise resource planning systems. Prior to that, he was employed at The TJX Companies, Inc. as an Allocation Analyst from 2015 to 2016. His role at TJX lasted eight months and involved analyzing allocation processes within the retail sector. He also briefly worked at Door of Clubs in 2016 for two months.
Educational Background at Bentley University
Brynnan Farrington earned a Bachelor of Science degree from Bentley University, where he studied Management and Liberal Studies with a focus on Global Perspectives. His education spanned from 2011 to 2015, during which he completed two Bachelor of Science degrees in different fields of study. This academic background provided him with a solid foundation in business principles and management practices.