Burcu Topaloglu Bodur
About Burcu Topaloglu Bodur
Burcu Topaloglu Bodur is a Customer Success Manager at Klaviyo in London, England, with a strong educational background in marketing and business administration. She has extensive experience in digital marketing and client relationship management, having previously worked at notable companies such as Yandex and Emarsys.
Work at Klaviyo
Burcu Topaloglu Bodur has been employed at Klaviyo as a Customer Success Manager since 2020. In this role, she is based in London, England, United Kingdom. Her responsibilities include developing strong client relationships to enhance service delivery and acting as the main interface between clients and internal teams for digital production work. She coordinates digital marketing projects across multiple clients, ensuring timely and quality delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
Education and Expertise
Burcu Topaloglu Bodur has a diverse educational background. She completed her primary education at TED Ankara Koleji from 1995 to 2003. She earned a Bachelor of Science (BSc) in Business Administration and Management from Bilkent Üniversitesi, studying from 2006 to 2010. She furthered her education with a Master of Arts (M.A.) in Marketing Communications from the University of Westminster from 2011 to 2012. Additionally, she studied Wirtschaftwissenschaft at Goethe University for one year in 2008 to 2009. Her expertise includes lifecycle automation programs and personalized marketing campaigns across various channels.
Previous Work Experience
Before joining Klaviyo, Burcu Topaloglu Bodur held several positions in the digital marketing and technology sectors. She worked at Yandex in various roles, including Content Management Lead, Key Account Manager, and Regional Development Manager from 2014 to 2017. She also served as an Account Executive and Account Manager at Emarsys from 2012 to 2014 and worked as a Digital Project Manager at Emarsys in 2018. Additionally, she gained experience as a Communications Strategist at Starcom MediaVest Group in 2012 and as a Marketing Intern at the University of Westminster.
Professional Skills
Burcu Topaloglu Bodur possesses a range of professional skills relevant to her role in customer success and digital marketing. She performs quality checks on work completed by external teams before client approval. Her ability to coordinate digital marketing projects ensures that they are delivered on time and meet quality standards. She is skilled in developing strong client relationships, which enhances service delivery and client satisfaction.