Carlos Echeverria
About Carlos Echeverria
Carlos Echeverria is a Customer Success Manager currently employed at Klaviyo in Los Angeles, California. He has a diverse background in customer success, sales, and event coordination, with previous roles at companies such as Meltwater, Newsela, and SXS Events.
Current Role at Klaviyo
Carlos Echeverria serves as a Customer Success Manager at Klaviyo, a position he has held since 2022. He operates from Los Angeles, California, where he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His role involves collaborating with clients to understand their needs and providing solutions that drive engagement and retention.
Previous Experience in Customer Success
Prior to his current role, Carlos worked at Newsela as a Customer Success Manager from 2021 to 2022 in Los Angeles, California. His responsibilities included managing client relationships and facilitating product implementation. Before that, he was a Client Success Consultant at Meltwater from 2019 to 2020 in Santa Monica, California, where he supported clients in maximizing their use of Meltwater's media intelligence tools.
Early Career and Event Coordination
Carlos began his career as a Promoter and Event Coordinator at SXS Events from 2016 to 2017 in Tallahassee, Florida. This role involved planning and executing events, showcasing his organizational skills. He also worked as a Guest Experience Associate at Hotel Duval, Autograph Collection from 2015 to 2017, where he focused on enhancing guest satisfaction.
Educational Background
Carlos Echeverria earned a Bachelor of Science degree in Economics and Entrepreneurship from Florida State University, completing his studies from 2013 to 2017. He also obtained an Advanced Sales Certification from Cardone University in 2017, which provided him with foundational skills in sales and client management.
Recruitment and Finance Experience
In 2018, Carlos worked as an Accounting, Finance, & Engineering Recruiter at Insight Global for seven months in the Greater Los Angeles Area. This role involved identifying and placing candidates in various finance and engineering positions, further broadening his professional experience.