Christopher Burrows
About Christopher Burrows
Christopher Burrows serves as the Manager of Voice of Customer at Klaviyo, a position he has held since 2022. He has a background in analytics and customer experience, having previously worked at CyberArk and LogMeIn in various analytical roles.
Current Role at Klaviyo
Christopher Burrows serves as the Manager of Voice of Customer at Klaviyo, a position he has held since 2022. In this role, he focuses on gathering and analyzing customer feedback to enhance the overall customer experience. His work contributes to Klaviyo's commitment to understanding customer needs and improving service delivery. He is based in Boston, Massachusetts.
Previous Experience at CyberArk
Before joining Klaviyo, Christopher worked at CyberArk as the Voice of Customer Program Manager from 2021 to 2022. During his tenure, he was responsible for implementing strategies to capture customer insights and drive improvements based on feedback. His role involved collaboration with various teams to ensure customer voices were integrated into product and service enhancements.
Experience at LogMeIn
Christopher Burrows held multiple positions at LogMeIn, contributing to various aspects of analytics and operations. He served as a Senior Analyst in Go-To-Market Analytics for four months in 2021. Prior to that, he worked as a Business Intelligence Analyst - Retention from 2019 to 2021, and as a Renewals Operations Analyst from 2018 to 2019. His roles involved analyzing data to support business decisions and improve customer retention strategies.
Educational Background
Christopher earned a Bachelor of Science (B.S.) degree from Providence College, where he studied from 2013 to 2017. His education provided him with a foundation in analytical thinking and problem-solving, skills that he has applied throughout his career in various analytical and customer-focused roles.
Early Career Experience
Christopher began his professional career as an Associate Sales Analyst at Blue Cross & Blue Shield of Rhode Island from 2017 to 2018. He also gained experience as a Finance/Business Development Intern at Delta Dental of Rhode Island from 2016 to 2017. These early roles contributed to his understanding of sales analytics and business development.