Christopher Rignoli
About Christopher Rignoli
Christopher Rignoli serves as the Manager of Customer Support at Klaviyo, where he has worked since 2017. He has a background in business analysis and support engineering, with experience in managing product backlogs and collaborating with cross-functional teams.
Work at Klaviyo
Christopher Rignoli has been employed at Klaviyo as the Manager of Customer Support since 2017. In this role, he oversees the customer support team, ensuring that client inquiries are addressed effectively. His responsibilities include managing support operations and enhancing customer satisfaction. Rignoli's tenure at Klaviyo has been marked by a focus on improving support processes and aligning them with the company's goals.
Previous Experience at HighRoads
Prior to his current role, Christopher Rignoli worked at HighRoads as a Support Engineer and Trainer from 2014 to 2017. During his three years at HighRoads, he provided technical support and training to clients, helping them navigate the company's products. His experience in this position laid the groundwork for his subsequent roles in customer support and business analysis.
Education and Expertise
Christopher Rignoli earned a Bachelor of Arts (BA) in Sociology from the University of New Hampshire, where he studied from 2006 to 2011. His educational background has contributed to his understanding of customer behavior and support dynamics. Rignoli's expertise includes customer support management, business analysis, and product testing.
Business Analyst Role and Responsibilities
During his time as a Business Analyst, Christopher Rignoli collaborated in bi-weekly sprint planning and managed the product backlog using JIRA. He performed weekly functional testing on newly developed products and developed documentation such as user stories and acceptance criteria. Rignoli worked closely with Product Management, Software Developers, IT, and QA teams to ensure that client business requirements were met and product roadmap priorities were delivered on time.