Craig James Kelker
About Craig James Kelker
Craig James Kelker is a Senior Solution Architect specializing in pre-sales at Klaviyo, with extensive experience in product management, system engineering, and solution consulting across various companies since 1999.
Current Role at Klaviyo
Craig James Kelker currently serves as a Senior Solution Architect (Pre Sales) at Klaviyo, a position he has held since 2024. In this role, he focuses on providing strategic guidance and technical expertise to potential clients, ensuring they understand the capabilities of Klaviyo's platform. His responsibilities include conducting sales demonstrations and collaborating with the sales team to align customer needs with product offerings.
Previous Experience at hc1.com
Before joining Klaviyo, Craig worked at hc1.com as a Senior Solution Architect from 2011 to 2013. During his tenure, he managed the product roadmap and feature set of JourneyMail, a direct mail messaging solution that integrates with Salesforce's Journey Builder platform. He played a key role in product marketing and sales demonstrations, as well as overseeing the onboarding process for new customers.
Professional Background in Consulting
Craig has extensive experience in consulting roles, having worked at several notable organizations. He served as a Senior Solution Consultant at Lev from 2018 to 2019 and as a Solution Architect at Centric Consulting from 2013 to 2018. Additionally, he was a Senior Solution Consultant and Product Manager at Quad from 2019 to 2023. His roles involved providing strategic solutions and managing client relationships across various industries.
Educational Qualifications
Craig holds a Bachelor of Science degree in Business from Indiana University - Kelley School of Business, where he studied from 1995 to 1999. He also studied International Studies at Maastricht University for 11 months in 1998. His educational background has equipped him with a solid foundation in business principles and international perspectives.
Technical Skills and Certifications
Craig has a strong technical background, particularly in web and API platforms, project management, process engineering, and system design. He has designed and built multi-tenant integrations for SaaS deployments, which facilitate secure and scalable data exchange. Additionally, he holds multiple certifications in Salesforce and Datorama, underscoring his expertise in these platforms.