Dan O'connell
About Dan O'connell
Dan O'Connell is a Customer Success Manager for Strategic Accounts at Klaviyo, with extensive experience in customer success and account management across various companies. His career spans roles at iPass, Smartsheet, Split, LivePerson, NetSuite, Verizon Business, and CompuServe Network Services, showcasing a strong background in the technology sector.
Current Role at Klaviyo
Dan O'Connell serves as a Customer Success Manager for Strategic Accounts at Klaviyo. He has been in this role since 2024, working in a hybrid capacity from San Mateo, California. His responsibilities include managing relationships with strategic clients and ensuring their success with Klaviyo's marketing platform.
Previous Experience in Customer Success
Prior to his current position, Dan O'Connell held several roles in customer success. He worked as a Senior Enterprise Customer Success Manager at Split from 2022 to 2024. Before that, he served as a Senior Customer Success Manager for Strategic Accounts at Smartsheet from 2017 to 2022, where he focused on enhancing customer engagement and satisfaction.
Career Background
Dan O'Connell has a diverse career spanning multiple companies and roles. He began his career at CompuServe Network Services as a Senior Account Manager from 1996 to 2000. He then transitioned to various positions at iPass, including Sales Engineer and Channel Development Manager, accumulating extensive experience in account management and customer success across different sectors.
Education and Academic Background
Dan O'Connell studied at San Francisco State University, where he earned a Bachelor of Science degree in Marketing in 1994. He completed his secondary education at Archbishop Riordan High School. His educational background has provided him with a solid foundation in marketing principles and customer relationship management.