Darren Ranck
About Darren Ranck
Darren Ranck is a Principal of Customer Experience Strategy at Klaviyo, where he has worked since 2023. He has held various roles in customer success and product operations across multiple companies, including Placester, Inc. and Validity Inc.
Work at Klaviyo
Darren Ranck currently holds the position of Principal, Customer Experience Strategy at Klaviyo. He has been with the company since 2023, contributing to the development and implementation of customer experience strategies. His role involves analyzing customer interactions and improving service delivery to enhance overall satisfaction.
Previous Experience
Prior to his current role, Darren Ranck worked at Validity Inc. as Product Operations Manager for three months in 2022 to 2023. He also served as Customer Success Manager and later as Manager of Customer Success Operations at Placester, Inc. from 2014 to 2018. His experience includes leading customer success strategies and operations at Zmags from 2018 to 2020 and interning in product operations at Pendo.io from 2021 to 2022.
Education and Expertise
Darren Ranck earned a Master of Business Administration (MBA) and a Master of Science in Digital Technology from the Questrom School of Business at Boston University, completing both degrees from 2020 to 2022. He also holds a Bachelor's Degree in Communications and English from Boston College, which he obtained from 2008 to 2012. His educational background supports his expertise in customer experience and product operations.
Background in Publishing and Media
Darren Ranck has a background in publishing and media, having worked at Penguin Group USA in various roles, including Publicity Assistant and Associate Publicist from 2012 to 2014. He also gained experience in editorial positions at The Heights, Inc., where he served as Managing Editor and Arts & Review Editor from 2009 to 2011. This experience provided him with skills in communication and public relations.