Dawn O'rourke
About Dawn O'rourke
Dawn O'Rourke is a Senior Director of Go-To-Market Enablement at Klaviyo, with extensive experience in customer success and enablement roles across various companies. She has a strong background in B2B and B2C sales environments and specializes in creating learning and career paths for employees.
Current Role at Klaviyo
Dawn O'rourke serves as the Senior Director of Go-to-Market Enablement at Klaviyo, a position she has held since 2023. In this role, she focuses on developing and implementing strategies that enhance the company's market presence and support sales initiatives. Her responsibilities include creating learning and career paths for employees, ensuring that teams are equipped with the necessary skills and knowledge to succeed in a competitive environment.
Previous Experience at DocuSign
O'rourke has extensive experience at DocuSign, where she held multiple roles. From 2018 to 2021, she was the Director of Global Customer Success Enablement, overseeing initiatives to improve customer satisfaction and success. In 2022, she briefly served as the Director of Global CS and GTM Onboarding Enablement, focusing on onboarding processes for customer success teams.
Career History in Customer Success
Dawn O'rourke has a solid background in customer success across various organizations. She worked as a Senior Customer Success Manager at Responsys from 2009 to 2012, and later as a Customer Success Director from 2012 to 2014. Her experience also includes roles at Oracle as a Customer Success Director for the Oracle Marketing Cloud and at NewVoiceMedia as a Strategic Accounts Manager.
Educational Background
O'rourke holds a Bachelor of Arts in Sociology from California State University - East Bay and an Associate of Arts in Merchandise Marketing from the Fashion Institute of Design & Merchandising (FIDM). Additionally, she completed the Owning Your Leadership Executive Series at Babson College and has studied Sociology at the University of Colorado Boulder.
Specializations and Skills
Dawn O'rourke specializes in creating learning and career paths for employees, which enhances workforce development. She is known for building and maintaining strong relationships across various functions within organizations. Her expertise extends to developing strategic programs that align with business strategies, and she has a proven track record in account acquisition and client management in both B2B and B2C sales environments.