Devon Chester
About Devon Chester
Devon Chester is a Senior Customer Success Manager at Klaviyo, where he has worked since 2023. He has extensive experience in customer success and business development, having held various roles at companies such as HubSpot, All Points Digital, and Forrester Research.
Work at Klaviyo
Devon Chester currently serves as a Senior Customer Success Manager at Klaviyo, a position he has held since 2023. His role is based in Boston, Massachusetts, and operates in a hybrid work environment. In this capacity, he focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes using Klaviyo's marketing automation platform.
Previous Experience
Before joining Klaviyo, Devon Chester held several positions that contributed to his expertise in customer success and business development. He worked as the Director of Business Development at All Points Digital from 2021 to 2023, where he developed tailored digital marketing strategies. Prior to that, he was a Senior Customer Success Manager at HubSpot from 2016 to 2021, and held various roles at Forrester Research, including Account Development Manager and Advisor for the Customer Insights Council.
Education and Expertise
Devon Chester earned a Bachelor of Science degree in Management from Bentley University, where he studied from 2000 to 2004. His educational background has equipped him with the skills necessary for effective business development and customer success. His expertise includes content marketing, search engine optimization, and the implementation of digital marketing strategies that align with client key performance indicators.
Achievements at All Points Digital
During his tenure at All Points Digital, Devon Chester specialized in developing digital marketing strategies that were closely aligned with client KPIs. He implemented search engine marketing campaigns that connected brands with sales-ready buyers. Additionally, he collaborated with website developers and software engineers to ensure that clients had the appropriate systems and technology in place to facilitate business growth.
Career Progression
Devon Chester's career began as a BSA/Compliance Analyst at Enterprise Bank & Trust from 2004 to 2007. He then transitioned to roles in business development and account management, including positions at SuccessFactors and Lewtan Technologies. This diverse experience has contributed to his comprehensive understanding of customer success and business development in various industries.