Diamond Lawson
About Diamond Lawson
Diamond Lawson is a Customer Success Manager at Klaviyo, with a background in content development and email marketing. She has held various roles in customer success and internal communications across several organizations, including Borland Groover and Southeastern Grocers.
Work at Klaviyo
Diamond Lawson currently serves as a Customer Success Manager at Klaviyo, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Prior to this, she worked as an Internal Communications Specialist at Klaviyo from 2020 to 2022, where she developed skills in cross-team collaboration and utilized various internal communications tools. Additionally, she was involved in the Internal Events & Partnerships Committee as Co-Lead of BLACC from 2021 to 2023.
Previous Experience
Before joining Klaviyo, Diamond Lawson worked at Southeastern Grocers as an Internal Communications & Events Specialist from 2018 to 2020. Her earlier experience includes a role at Borland Groover as a Central Scheduling/Health Information Specialist from 2016 to 2018. She also gained experience as a Public Relations & Social Media Intern at Dalton Agency in 2018 and as a Marketing Assistant at Doctors Lake Family Dental for one month in the same year.
Education and Expertise
Diamond Lawson earned a Bachelor of Science (B.S.) in Communication with a focus on Public Relations from the University of North Florida. She also holds an Associate of Arts (AA) degree in General Studies from Florida State College at Jacksonville. Her educational background supports her expertise in strategic consulting, content development, and email marketing, which she applies in her current role.
Skills and Competencies
Diamond Lawson possesses strong skills in cross-team collaboration and customer satisfaction. She is experienced in utilizing internal communications tools and customer success tools, which enhance her ability to support clients effectively. Her background in content development and email marketing further complements her skill set, allowing her to contribute to various projects and initiatives.