Donna Razawi
About Donna Razawi
Donna Razawi is a Customer Success Manager at Klaviyo, where she has worked since 2022. She has a diverse background in customer success and education, with previous roles at Lakeshore Learning Materials and Attentive, and holds degrees in English and Education.
Work at Klaviyo
Donna Razawi has been serving as a Customer Success Manager at Klaviyo since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Klaviyo's marketing automation solutions. Her responsibilities include managing client relationships, providing support, and facilitating training sessions to help clients maximize their use of the platform.
Previous Experience in Customer Success
Before joining Klaviyo, Donna Razawi worked at Lakeshore Learning Materials as a Customer Success & Operations professional from 2020 to 2021. In this position, she contributed to improving customer experiences and operational efficiency. Following that role, she was employed at Attentive as an SMS Marketing Strategist from 2021 to 2022, where she developed strategies for effective SMS marketing campaigns.
Educational Background
Donna Razawi earned her Bachelor of Arts (B.A.) in English Language and Literature from Queens College, where she studied from 2013 to 2016. She furthered her education at Relay Graduate School of Education, obtaining a Master of Education (M.Ed.) from 2016 to 2018. This educational background has equipped her with strong communication and teaching skills.
Teaching Experience
Prior to her roles in customer success and marketing, Donna Razawi worked as a Kindergarten Teacher at Coney Island Prep from 2016 to 2019. In this capacity, she was responsible for developing and implementing educational programs for young learners, fostering a positive learning environment, and supporting the academic growth of her students.