Edwin Morales
About Edwin Morales
Edwin Morales serves as the Manager of Customer and Partner Support at Klaviyo, where he has worked since 2021. He has a background in project management and organizational leadership, with previous experience at Checkr, Inc. and Peet's Coffee.
Work at Klaviyo
Edwin Morales has been serving as the Manager of Customer and Partner Support at Klaviyo since 2021. In this role, he operates in a hybrid work environment based in San Francisco, California. He has established an elite priority support team specifically for strategic agency partners, which integrates specialized support and solutions services. Additionally, he has spearheaded the expansion of support services to a nearshore supplemental business partner organization in Costa Rica, ensuring alignment with the company's strategic business plans.
Education and Expertise
Edwin Morales holds a Bachelor of Arts (B.A.) degree in Human Resources Management and Services from Golden Gate University. He furthered his education at the University of California, Berkeley, where he earned a Certificate in Project Management in 2019 and a Certificate in Organizational Leadership in 2020. His educational background equips him with a solid foundation in management and leadership principles, enhancing his professional capabilities.
Background
Prior to his current position at Klaviyo, Edwin Morales worked at Checkr, Inc. for four years as the Manager of Customer Compliance and Success from 2017 to 2021. He also held a role in People and Workplace Experience at Checkr, Inc. from 2015 to 2017. Earlier in his career, he gained experience as a Customer Service Manager at Peet's Coffee, where he worked for nine years from 2006 to 2015. His diverse background in customer support and management has shaped his approach to leadership.
Professional Experience
Edwin Morales has accumulated significant professional experience in customer support and management roles. At Checkr, Inc., he focused on customer compliance and success, contributing to the overall customer experience. His earlier role at Peet's Coffee as Customer Service Manager allowed him to develop strong customer service skills. His experiences have provided him with a comprehensive understanding of customer needs and organizational dynamics.