Elizabeth Shaughnessy
About Elizabeth Shaughnessy
Elizabeth Shaughnessy is a Principal Customer Success Manager currently employed at Klaviyo in St Petersburg, Florida. She has a diverse background in customer success and sales, with previous roles at Lookout, Fuze, and ezCater, and holds a Bachelor of Arts in Psychology and Education from the University of Massachusetts Lowell.
Current Role at Klaviyo
Elizabeth Shaughnessy serves as the Principal Customer Success Manager at Klaviyo since 2023. In this role, she is responsible for overseeing customer success initiatives and ensuring that clients achieve their desired outcomes using Klaviyo's platform. Her current position is based in St Petersburg, Florida.
Previous Experience at Klaviyo
Prior to her current role, Elizabeth held multiple positions at Klaviyo. She worked as a Customer Success Manager for the Mid Market + segment from 2021 to 2022, and then as a Senior Customer Success Manager from 2022 to 2023. Both roles were based in St Petersburg, Florida, where she focused on enhancing customer relationships and driving product adoption.
Work History in Customer Success
Elizabeth has a diverse background in customer success roles across several companies. Before joining Klaviyo, she worked at Fuze as a Customer Success Manager from 2019 to 2021. She also served as an Account Manager at ezCater from 2018 to 2019 and was an Enterprise Sales Development representative at Lookout in 2017.
Educational Background
Elizabeth Shaughnessy earned a Bachelor of Arts degree in Psychology and Education from the University of Massachusetts Lowell. She attended the university from 2012 to 2016, completing her studies over a four-year period.
Early Career Experience
Elizabeth began her career with various roles that contributed to her professional development. She worked as an Inside Sales Intern at ETOOLSMITHS INC. from 2014 to 2016 and as an OnDemand Sales Representative at Lionbridge from 2016 to 2017. These positions provided her with foundational experience in sales and customer engagement.