Emily S.
About Emily S.
Emily S. is a Customer Education Specialist at Klaviyo, with a diverse background in education and community services. She has held various roles in organizations such as Educatius Group and Action for Boston Community Development, and has a strong academic foundation in Sociology and Human Services.
Work at Klaviyo
Emily S. currently serves as a Customer Education Specialist at Klaviyo, a position she has held since 2022. In this role, she focuses on enhancing customer understanding and engagement with Klaviyo's products and services. Her responsibilities include developing educational resources and facilitating training sessions to support customer success.
Previous Experience in Customer Education
Prior to her role at Klaviyo, Emily worked at Educatius Group as a Client Experience Manager from 2021 to 2022. She also held the position of Student Experience Advisor at Educatius Group from 2017 to 2021. These roles involved managing client relationships and improving student experiences, contributing to her expertise in customer education.
Background in Social Services and Education
Emily has a diverse background in social services and education. She worked as a Case Manager and Youth Employment Coordinator at Action for Boston Community Development from 2013 to 2016. Additionally, she served as an Online English Teacher at EF Education First from 2014 to 2019, where she taught English to students in various contexts.
Educational Qualifications
Emily holds a Bachelor of Arts in Sociology and Human Services from Emmanuel College, which she completed from 2010 to 2014. She furthered her education by obtaining a Graduate Certificate in Nonprofit Human Services Management from Suffolk University between 2015 and 2016. Additionally, she studied at King's College London, receiving a U.S.-U.K. Fulbright Commission Award in 2012.
Early Career and Internships
Emily's early career includes various roles that provided foundational experience in education and community service. She worked as a Writing Tutor at Emmanuel College and as a Marketing Coordinator/Social Media Specialist at United Planet in 2013. She also completed internships at Action for Boston Community Development, gaining practical skills in human services.