Emma Crimmins
About Emma Crimmins
Emma Crimmins is a Principal Customer Success Manager at Klaviyo, where she has worked since 2023. She has a background in customer success and hospitality management, with previous roles at DestinationWeddings.com, Appcues, and Expedia, among others.
Current Role at Klaviyo
Emma Crimmins serves as the Principal Customer Success Manager at Klaviyo, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. Her responsibilities include managing customer relationships and implementing strategies to improve client engagement and retention. Klaviyo is known for its email marketing and automation solutions, and Emma's expertise contributes to the company's commitment to customer success.
Previous Experience in Customer Success
Prior to her current role, Emma Crimmins accumulated extensive experience in customer success across various organizations. She worked at WorkRamp as a Senior Enterprise Client Outcomes Manager from 2021 to 2023 and briefly served as the Lead Enterprise Client Outcomes Manager in 2023. Emma also held positions at Appcues, where she was a Customer Success Manager from 2018 to 2019 and later a Senior Customer Success Manager for Enterprise Accounts from 2019 to 2021. Additionally, she worked at Sana Commerce as a Customer Success Manager for North America from 2017 to 2018.
Education and Qualifications
Emma Crimmins studied Hospitality and Tourism Management at the University of Massachusetts Amherst, where she earned a Bachelor of Science degree from 2008 to 2012. She also attended Walpole High School from 2004 to 2008. Currently, she is furthering her education at the Isenberg School of Management, continuing her studies in Hospitality and Tourism Management.
Early Career Background
Emma Crimmins began her career as a Groups Coordinator at DestinationWeddings.com, where she worked from 2012 to 2014. She then transitioned to Expedia, Inc., serving in the Lodging Content, Global Supply Operations role from 2014 to 2017. This early experience laid the foundation for her future roles in customer success and client management.