Emma Zhi Li
About Emma Zhi Li
Emma Zhi Li is a Manager of Customer Success at Klaviyo, specializing in the APAC region. She has extensive experience in technology and customer success roles across various companies, including Amazon, Adobe, and Miro.
Current Role at Klaviyo
Emma Zhi Li serves as the Manager of Customer Success for the APAC Core & At Scale division at Klaviyo. She has been in this role since 2024 and is based in Sydney, New South Wales, Australia. Her responsibilities include managing customer success initiatives specifically tailored for the APAC region, demonstrating her expertise in regional market dynamics.
Previous Experience in Customer Success
Prior to her current position, Emma Zhi Li held several roles in customer success and account management. She worked at Miro as a Senior Customer Success Manager from 2021 to 2024 and as APAC Portfolio Success Management from 2023 to 2024. Before Miro, she was an Account Manager at Adobe from 2018 to 2021 and served as an Adobe Sign Specialist from 2017 to 2018. Her experience spans various companies, showcasing her proficiency in customer relationship management.
Professional Background in Technology and Business Development
Emma Zhi Li has a diverse professional background that includes roles in technology and business development. She worked as a Regional Manager for Amazon in ASEAN & ANZ for one year in Singapore and as a Business Development Manager at CEB, now Gartner, from 2011 to 2013. Additionally, she held a position as an Account Executive at SAP in 2017 and worked as a Business Development/Sales Representative at Salesforce.com from 2013 to 2015. This varied experience highlights her capabilities in driving business growth across different sectors.
Educational Qualifications
Emma Zhi Li has an extensive educational background. She earned a Master of Business Administration (MBA) from AGSM @ UNSW Business School, completing her studies from 2018 to 2022. She also holds a Postgraduate Diploma in Economic Policy from SOAS University of London, which she completed from 2014 to 2016. Additionally, she obtained a Bachelor of Business Management with a focus on Finance from Singapore Management University, studying from 2007 to 2011. Her educational qualifications provide her with a strong foundation in business and economic principles.
International Experience and Passion for Business Leadership
Emma Zhi Li has extensive international experience, having worked in various roles across Singapore, Australia, and the broader APAC region. Her career spans the education, government, and private sectors, which has equipped her with a comprehensive understanding of different market dynamics. She is passionate about supporting business leaders in overcoming challenges, leveraging her diverse educational background and professional experience to provide valuable insights.