Eric Dixon
About Eric Dixon
Eric Dixon is a Senior Specialist in Customer Experience Strategy at Klaviyo, with a background in customer success roles at various companies including Drift and HubSpot. He holds a degree in Political Science and Government from the College of the Holy Cross.
Work at Klaviyo
Eric Dixon currently holds the position of Sr Specialist, Customer Experience Strategy at Klaviyo. He has been with the company since 2023, contributing to the development and implementation of strategies aimed at enhancing customer experience. His role involves analyzing customer feedback, optimizing processes, and collaborating with cross-functional teams to ensure a seamless customer journey.
Previous Experience in Customer Success
Before joining Klaviyo, Eric Dixon accumulated extensive experience in customer success roles. He worked at Drift as a Program Manager for Digital Customer Success from 2022 to 2023 and served as a Senior Customer Success Manager, Growth from 2021 to 2022. His tenure at Appcues as a Customer Success Manager from 2019 to 2021 further solidified his expertise in managing customer relationships and driving satisfaction.
Education and Expertise
Eric Dixon studied Political Science and Government at the College of the Holy Cross from 2014 to 2018. His educational background provided him with a strong foundation in analytical thinking and communication skills. He also attended Rancho Bernardo High School from 2011 to 2014, where he completed his secondary education.
Early Career at Del Mar Fairgrounds
Eric Dixon began his career as a Parking Attendant at Del Mar Fairgrounds in San Diego, CA, in 2016. This role lasted for one month and marked the start of his professional journey, providing him with initial exposure to customer service.
Experience at HubSpot
Eric Dixon worked at HubSpot in various capacities. He served as an Inbound Sales Coordinator from 2018 to 2019 in Cambridge, United Kingdom, and as an Inbound Success Coach - L2 in 2019 for seven months in Cambridge, MA. These roles contributed to his understanding of inbound marketing and sales strategies.