Erin Aguilar
About Erin Aguilar
Erin Aguilar is a Senior Customer Success Manager at Klaviyo, where she has worked since 2022 in Boston, Massachusetts. She holds a Bachelor's Degree in American Sign Language Interpreting/Deaf Studies from Columbia College Chicago and has nearly a decade of experience in marketing automation and client success.
Work at Klaviyo
Erin Aguilar serves as a Senior Customer Success Manager at Klaviyo, a role she has held since 2022. Based in Boston, Massachusetts, she focuses on enhancing customer satisfaction and retention. Her responsibilities include analyzing customer needs and implementing strategies to improve their experience with Klaviyo's services. Aguilar's expertise in optimizing CRM and CDP systems plays a crucial role in her efforts to drive customer engagement and maximize return on investment.
Education and Expertise
Erin Aguilar earned her Bachelor's Degree in American Sign Language Interpreting and Deaf Studies from Columbia College Chicago, where she studied from 2010 to 2016. Prior to that, she attended McHenry County College, completing general classes from 2010 to 2015. Aguilar's educational background supports her professional focus on client success and marketing, particularly in the context of customer experience and engagement.
Background
Before joining Klaviyo, Erin Aguilar accumulated diverse experience in customer success and marketing roles. She worked at Omeda as a Client Success Manager from 2019 to 2022, where she developed strategies to enhance client relationships. Prior to that, she held multiple positions at Orion Mobility and Moving Station as Customer Experience and Marketing Manager from 2016 to 2019. Her career began at Empyreal Press as a Social Media Marketing Manager, where she worked from 2010 to 2015.
Achievements
Erin Aguilar has nearly a decade of experience in marketing automation and client success. Her professional journey includes a strong focus on analyzing and improving processes to enhance efficiency. Aguilar specializes in optimizing CRM and CDP systems, which contributes to improved customer engagement and web analytics. Her work has consistently aimed at maximizing return on investment for the organizations she has been part of.