Evan Gilbert
About Evan Gilbert
Evan Gilbert serves as the Manager of Customer Support at Klaviyo in Boston, MA, a position he has held since 2016. He has a background in project management and web development, with previous roles at Granite Telecommunications and Startup Institute.
Work at Klaviyo
Evan Gilbert has served as the Manager of Customer Support at Klaviyo since 2016. In this role, he oversees customer support operations, ensuring that clients receive effective assistance and solutions. His tenure at Klaviyo spans over eight years, during which he has contributed to enhancing customer service strategies and improving user experiences. The company is based in Boston, Massachusetts, where Gilbert has been actively involved in fostering a customer-centric culture.
Previous Experience
Before joining Klaviyo, Evan Gilbert worked at Granite Telecommunications as an Advanced Data Systems Project Manager for four months in 2015. His responsibilities included managing data systems projects, which provided him with valuable experience in project management. Additionally, he briefly worked at Startup Institute in 2015, participating in a Web Design Program for two months in Boston, Massachusetts. These roles contributed to his professional development in customer support and project management.
Education and Expertise
Evan Gilbert has a diverse educational background. He earned a Bachelor of Science degree in Journalism from Suffolk University, where he studied from 2009 to 2013. He also attended Regent's University London, focusing on Communication and Media Studies for 11 months in 2012. In 2017, he completed a Front End Web Development program at General Assembly, which lasted 11 months. This combination of studies equips him with skills in communication, media, and web development.