Francis Baker
About Francis Baker
Francis Baker is a Software Engineer II at Klaviyo, where he enhances user experience and addresses compliance challenges. He has a diverse background in technology, having transitioned from roles in email deliverability and compliance to software engineering.
Work at Klaviyo
Francis Baker currently holds the position of Software Engineer II at Klaviyo, having joined the company in 2022. In this role, he has developed multiple processes aimed at enhancing user experience while addressing deliverability and compliance challenges. Prior to his current position, he served as a Senior Deliverability & Compliance Specialist from 2019 to 2021 and as a Deliverability & Compliance Technical Specialist for 11 months in 2021. His experience at Klaviyo reflects a strong focus on improving email deliverability and compliance within the organization.
Current Advisory Role at UserEvidence
Since 2021, Francis Baker has been working as an Advisor at UserEvidence, contributing his expertise in software engineering and compliance. His advisory role allows him to leverage his extensive background in email deliverability and user experience to guide the company's strategic initiatives. This position complements his ongoing work at Klaviyo and showcases his commitment to enhancing user engagement through technology.
Education and Expertise
Francis Baker has a solid educational background in technology and programming. He earned an Associate’s Degree in CIS: Web Development & Programming from Quinsigamond Community College from 2015 to 2017. He furthered his studies at the University of Massachusetts Lowell, where he achieved a Bachelor of Technology (BTech) in Information Technology with a Business Minor from 2017 to 2021. Additionally, he completed a Python Programming course at General Assembly in 2020. This educational foundation supports his career transition from an Email Deliverability/Compliance Analyst to a Software Engineer.
Previous Work Experience
Francis Baker has a diverse work history that includes various roles in technology and customer service. Before joining Klaviyo, he worked at Diamond Wireless (A Wireless) as an SMB Consultant from 2013 to 2015. He also held multiple positions at Apple, including iOS Senior Advisor, Mac+ Advisor, and iOS Advisor, between 2015 and 2017. His experience in these roles has contributed to his skills in user support and technical problem-solving, which are valuable in his current positions.