Gillian Carlucci
About Gillian Carlucci
Gillian Carlucci serves as a Senior Customer Education Specialist at Klaviyo, where she has worked since 2022. She has a background in customer success and education, with previous roles at Klaviyo and Rapid7, and holds an MBA from the University of Massachusetts Boston.
Work at Klaviyo
Gillian Carlucci has been employed at Klaviyo since 2019, initially serving as a Customer Success Manager until 2021. She transitioned to the role of Customer Education Specialist for nine months before advancing to her current position as Senior Customer Education Specialist in 2022. In her current role, she focuses on enhancing customer knowledge and engagement with Klaviyo's products and services.
Previous Experience in Customer Success
Before joining Klaviyo, Gillian Carlucci worked at Rapid7 as a Customer Success Manager from 2017 to 2019. In this role, she was responsible for ensuring customer satisfaction and success with Rapid7's offerings. Additionally, she held the position of Client Services Key Account Manager at Wakefly from 2015 to 2017, where she managed key client accounts and provided tailored services.
Education and Expertise
Gillian Carlucci earned a Master of Business Administration (MBA) from the University of Massachusetts Boston, completing her studies from 2020 to 2023. Prior to that, she obtained two Bachelor of Arts degrees in Sociology and Political Science from Syracuse University, where she studied from 2010 to 2014. Her educational background equips her with a strong foundation in business and social sciences.
Rowing Team Participation
During her time at Syracuse University, Gillian Carlucci participated in the university's rowing team. This involvement contributed to her engagement with the university community and the spirit of Orange Nation, showcasing her commitment to teamwork and athleticism.
Early Education
Gillian Carlucci completed her high school education at Algonquin Regional High School from 2006 to 2010. This foundational education set the stage for her subsequent academic pursuits at the university level.