Greg Saunders
About Greg Saunders
Greg Saunders is a Customer Success Manager at Klaviyo, where he manages a portfolio of 100 SMB customers and consistently exceeds revenue retention goals. He has a background in marketing and account management, with previous roles at Download Youth Ministry and Paradeigm Interactive.
Work at Klaviyo
Greg Saunders serves as a Customer Success Manager (Core) at Klaviyo since 2022. In this role, he manages a portfolio of 100 small and medium-sized business (SMB) customers, contributing to a total annual recurring revenue of $6 million. He consistently exceeds annual net revenue retention goals, achieving up to 140% against a target of 120%. His responsibilities include documenting customer feedback and sharing product knowledge with the product team to influence Klaviyo's development roadmap. He collaborates with cross-functional teams, including Sales, Onboarding, Solution Architects, and Support, to advocate for customer needs and ensure they derive maximum value from Klaviyo's tools.
Previous Experience
Before joining Klaviyo, Greg Saunders worked at Download Youth Ministry as a Growth Marketer from 2019 to 2021 and as a Growth Lead from 2021 to 2022, both roles based in the Orange County, California area. Prior to that, he was an Account Manager at Paradeigm Interactive from 2017 to 2019 in San Diego. His career began at Rowl, Inc. as a Quality Assurance Manager from 2013 to 2015 in Santa Monica, California. This diverse experience has equipped him with a strong foundation in customer success and marketing.
Education and Expertise
Greg Saunders holds a Bachelor of Business Administration (BBA) in Marketing from Point Loma Nazarene University. He has also pursued additional education at Treehouse, where he studied HTML, CSS, Python, and SQL from 2019 to 2022. Furthermore, he briefly attended Stanford University in 2015 to study Computer Science. His educational background supports his technical skills and understanding of marketing principles.
Customer Engagement and Strategy
In his current role, Greg provides strategic advice and technical resources to the executive leadership of e-commerce clients, helping them enhance their revenue through Klaviyo's tools. He communicates new product features to customers, ensuring they leverage the latest updates effectively. His focus on customer engagement and satisfaction plays a crucial role in driving retention and growth within his portfolio.
Continuous Learning and Personal Development
Greg Saunders is committed to continuous learning and personal development. He is currently focusing on programming in JavaScript to enhance his technical skills. Additionally, he is working on improving his personal half-marathon performance, demonstrating his dedication to both professional and personal growth.