Hannah Szepkouski
About Hannah Szepkouski
Hannah Szepkouski is a Principal Customer Success Manager at Klaviyo, where she has worked since 2024. Previously, she held various customer success roles at Trellix and Vendr, and has experience in sales and account management in the Greater Boston Area.
Current Role at Klaviyo
Hannah Szepkouski serves as the Principal Customer Success Manager at Klaviyo, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of Klaviyo's marketing automation solutions. Her responsibilities include managing customer relationships and driving engagement to maximize the value clients receive from the platform.
Previous Experience at Trellix
Before joining Klaviyo, Hannah worked at Trellix as a Senior Customer Success Manager - Majors from 2023 to 2024. In this capacity, she managed key accounts and worked to improve customer retention and satisfaction. Her role involved collaborating with clients to understand their needs and providing tailored solutions to meet their objectives.
Career at Vendr
Hannah's tenure at Vendr spanned from 2020 to 2023, where she held multiple positions, including Customer Success Manager, Senior Customer Success Manager, and Manager of Customer Success. During her time there, she focused on building strong customer relationships and facilitating successful onboarding processes. Her experience at Vendr contributed to her expertise in customer success strategies.
Educational Background in Marketing
Hannah Szepkouski earned her Bachelor of Science (B.S.) degree in Marketing from Providence College, where she studied from 2011 to 2015. This educational foundation provided her with essential skills in marketing principles and customer engagement strategies, which she applies in her professional roles.
Early Career Experience
Hannah began her career in various roles within the Greater Boston Area. She worked as an Inventory Control Coordinator and Sales Coordinator at Intersection Co., and as a Digital Media Account Executive at Wayfair. These early positions helped her develop a diverse skill set in account management and customer relations, laying the groundwork for her future success in customer success management.