James Nhan
About James Nhan
James Nhan is a Site Reliability Engineer currently working at Klaviyo since 2022, with a background in systems engineering and administration. He has a strong educational foundation in computer science and information systems security, and he emphasizes collaboration and communication in engineering.
Work at Klaviyo
James Nhan currently serves as a Site Reliability Engineer at Klaviyo, a position he has held since 2022. His role involves ensuring the reliability and performance of Klaviyo's systems, focusing on automation and operational excellence. Working remotely, he contributes to the company's mission of providing effective email marketing and automation solutions for businesses.
Previous Experience at ICW Group
Before joining Klaviyo, James worked at ICW Group as a Systems Engineer II from 2020 to 2022. During his two years in this role, he was responsible for maintaining and enhancing system performance, contributing to the overall efficiency of the organization. His experience at ICW Group provided him with a solid foundation in systems engineering.
Background in Systems Administration
James began his career in technology as a System Administrator at Global Reach Internet Productions from 2018 to 2020. This two-year position allowed him to develop essential skills in managing and supporting IT infrastructure. His early work experience also includes a role as a Tutor at Northwestern College from 2013 to 2015, where he assisted students in understanding complex subjects.
Education and Expertise
James Nhan holds a Master of Science in Computer Science from Iowa State University, which he completed from 2016 to 2019. He also earned a Master of Science in Computer and Information Systems Security/Information Assurance from the same institution in 2020. Additionally, he has a Bachelor's degree in Business Administration and Management, General and Computer Science from Northwestern College, obtained from 2012 to 2016. His educational background supports his expertise in integrating development and operations within the Site Reliability Engineering field.
Professional Philosophy
James advocates for collaboration and effective communication within engineering teams. He believes that overcoming engineering challenges requires breaking down barriers between teams and emphasizes the importance of soft skills in the engineering profession. His focus on automation and reliability aims to enhance the quality of work and satisfaction in the software development process.