Jamie Wagner
About Jamie Wagner
Jamie Wagner is a Senior Customer Success Manager at Klaviyo, focusing on mid-market and enterprise clients. With a background in customer engagement and logistics, Wagner has developed expertise in building relationships and enhancing platform adoption.
Current Role at Klaviyo
Jamie Wagner currently serves as a Senior Customer Success Manager for Mid-Market and Enterprise clients at Klaviyo. In this role, which began in 2023, Wagner focuses on enhancing platform adoption by fostering relationships with stakeholders across various organizational levels. This position builds on previous experience at Klaviyo as a Customer Success Manager for Mid-Market+, where Wagner worked from 2022 to 2023.
Previous Experience in Customer Engagement
Prior to joining Klaviyo, Jamie Wagner worked as a Customer Engagement Manager at Texthelp from 2017 to 2022. In this five-year role, Wagner was responsible for driving customer engagement and satisfaction. Additionally, Wagner has experience in customer success roles at LogMeIn from 2014 to 2017 and Citizens Disability from 2012 to 2014, which contributed to a strong foundation in customer relationship management.
Educational Background
Jamie Wagner studied at the University of Massachusetts Amherst, where they earned a Bachelor's degree in European History from 2008 to 2011. Wagner also attended Western New England University for one year from 2007 to 2008, furthering their academic pursuits before completing their degree.
Skills and Focus Areas
In their professional roles, Jamie Wagner emphasizes increasing platform adoption and developing solutions to client challenges. Wagner utilizes problem-solving skills to create loyal advocates for the platform within the client base. Additionally, they collaborate with cross-functional teams to translate business problems into product requirements, aiming to enhance customer solutions and prevent churn.
Early Career Experience
Jamie Wagner began their career as a Logistics Specialist at Granite Telecommunications in 2011, where they worked for one year. This early experience provided foundational skills in logistics and operations, contributing to their later roles in customer service and engagement.