Janae Olson
About Janae Olson
Janae Olson is a Manager of Customer Success at Klaviyo, with a diverse background in customer success roles across several companies. She has previously held positions at SkySlope and GRIN, and has experience in production and sales.
Current Role at Klaviyo
Janae Olson serves as the Manager of Customer Success at Klaviyo, a role she has held since 2022. In this position, she focuses on enhancing customer satisfaction and ensuring successful engagement with the platform. Her responsibilities include managing customer relationships and leading initiatives to improve service delivery.
Previous Experience in Customer Success
Prior to her current role, Janae Olson held several positions in customer success. She worked at GRIN as Manager of Customer Success from 2020 to 2022 and briefly as a Customer Success Manager in 2020. Before that, she was the Head of Customer Success at SkySlope from 2018 to 2020, where she developed strategies to improve customer retention and satisfaction.
Early Career and Diverse Roles
Janae Olson began her career in various roles that contributed to her skill set. She worked as a Production Assistant at The Colbert Report in 2012 and held positions in account management and event production in Charleston, SC. Her experience includes working as an Outside Sales Representative at Republic Services and as an Account Manager at Art Mag.
Educational Background
Janae Olson studied at the College of Charleston, where she earned a degree in Media Studies with a focus on Communication from 2009 to 2013. This educational background provided her with foundational skills in communication and media, which she has applied throughout her career.
High School Education
Janae Olson completed her high school education at Clear Lake High School, graduating with a High School Diploma in 2007. This early education laid the groundwork for her future academic and professional pursuits.