Janice Hong
About Janice Hong
Janice Hong is a Customer Success Manager at Klaviyo, where she has worked since 2022. She has previous experience in customer success and business development roles at Route and Divvy, Inc.
Work at Klaviyo
Janice Hong has been employed at Klaviyo as a Customer Success Manager since 2022. In this role, she focuses on ensuring customer satisfaction and driving product adoption. Her responsibilities include managing client relationships and providing support to enhance user experience with Klaviyo's marketing automation platform.
Previous Experience in Customer Success
Prior to her current position, Janice worked at Route as a Customer Success Manager from 2020 to 2022. In this capacity, she was responsible for maintaining customer relationships and ensuring that clients received optimal value from Route's services. Her experience in customer success has contributed to her expertise in client management.
Background in Business Development
Janice began her career at Divvy | Inc. as a Business Development Representative in 2018. Although her tenure was brief, lasting only two months, this role provided her with foundational experience in sales and client engagement. She later returned to Divvy as an Account Manager, where she worked from 2018 to 2020.
Account Management Experience
During her time at Divvy | Inc. as an Account Manager from 2018 to 2020, Janice Hong managed client accounts and facilitated communication between clients and the company. This role involved understanding client needs and ensuring that their expectations were met, further developing her skills in customer relations.