JD Nordberg
About JD Nordberg
JD Nordberg serves as the Vice President of Global Services at Klaviyo, where he focuses on delivering software solutions and enhancing customer satisfaction. He has held various leadership roles in professional services across multiple companies, including DocuSign and Amplitude, and has a strong background in team motivation and implementation services.
Work at Klaviyo
JD Nordberg serves as the Vice President of Global Services at Klaviyo, a position he has held since 2023. In this role, he focuses on delivering multi-dimensional software solutions while emphasizing customer satisfaction metrics such as CSAT and NPS. His leadership aims to motivate global teams to exceed targets related to utilization, margin, time-to-value, and product adoption.
Previous Experience
Before joining Klaviyo, JD Nordberg held several significant positions in various organizations. He worked at DocuSign as the Senior Director of Global Professional Services from 2017 to 2022. Prior to that, he was the Director of Operations at Perficient from 2014 to 2017. He also served as the Director of Professional Services at Clear Task from 2012 to 2014 and was involved with Paramount Equity Mortgage in various roles from 2006 to 2007.
Education and Expertise
JD Nordberg studied at California State University, Sacramento, where he earned a Bachelor of Science degree in Business Administration with a focus on General Management and Marketing from 2003 to 2005. His educational background complements his extensive experience in delivering software solutions and managing global teams.
Achievements in Professional Services
Throughout his career, JD Nordberg has developed a proven track record in scaling implementation services to deliver complex software solutions to enterprise customers. He specializes in hiring, mentoring, and developing global resources, which has contributed to achieving high levels of customer satisfaction and exceeding implementation targets.