Jemma O'leary
About Jemma O'leary
Jemma O'Leary is a Customer Education Specialist at Klaviyo with a background in customer success and product marketing. She has held various roles in companies such as Nosto, ICONOSQUARE, and hungryhouse, and possesses strong communication and organizational skills.
Current Role at Klaviyo
Jemma O'leary has been serving as a Customer Education Specialist at Klaviyo since 2021. In this role, she focuses on enhancing customer understanding and engagement through effective educational strategies. Her responsibilities include developing educational content and hosting webinars, which leverage her strong communication skills and passion for writing. O'leary's work aims to improve customer experiences and facilitate better use of Klaviyo's services.
Previous Experience at Nosto
O'leary has held multiple positions at Nosto. She worked as a Product Marketing Manager for three months in 2021, where she contributed to marketing strategies. Prior to that, she served as a Senior Customer Success Manager from 2019 to 2021 for two years. In this capacity, she focused on customer satisfaction and retention, utilizing her organizational skills to support client needs effectively.
Background in Customer Success
Before her tenure at Nosto, Jemma O'leary worked at ICONOSQUARE as a Customer Success Manager from 2017 to 2019 in Berlin. Her role involved ensuring customer satisfaction and fostering strong relationships with clients. Additionally, she worked as a Customer Care Representative at hungryhouse for nine months in 2016-2017, where she developed her customer service skills.
Educational Background
Jemma O'leary studied at Trinity College Dublin from 2012 to 2016, earning a Bachelor of Arts (B.A.) degree in History and French. Her education provided her with a solid foundation in critical thinking and communication, which she applies in her professional roles. O'leary's academic experience has contributed to her creatively-minded approach in customer education.
Skills and Expertise
O'leary possesses excellent communication and organizational skills, which are essential in her customer education roles. Her experience in hosting webinars and her passion for writing and new media enhance her effectiveness in engaging customers. O'leary is also known for being detail-oriented, which supports her ability to create comprehensive educational materials.