Jen Falkowski
About Jen Falkowski
Jen Falkowski is the Manager of SMS Operations and Compliance at Klaviyo, where she applies her extensive experience in the mobile ecosystem to support business objectives. She has held various roles in marketing and operations across multiple companies, demonstrating a hands-on approach to problem-solving and team leadership.
Current Role at Klaviyo
Jen Falkowski serves as the Manager of SMS Operations and Compliance at Klaviyo, a position she has held since 2022. In this role, she oversees SMS operations, ensuring that the company adheres to compliance standards while optimizing operational efficiency. Her responsibilities include managing the technical requirements for SMS services, as well as ensuring compliance with legal regulations. Falkowski's hands-on approach to problem-solving is integral to her role, allowing her to navigate the complexities of SMS operations effectively.
Previous Experience in Business Operations
Prior to her current position, Jen Falkowski accumulated extensive experience in business operations across various organizations. She worked at Vibes as Senior Director of Business Operations for 13 years, where she developed a deep understanding of the mobile ecosystem. Before that, she was the Customer Migration Regional Lead - Americas at Sinch for 11 months. Her earlier roles include Marketing Coordinator at Burns & McDonnell and Marketing Assistant/Analyst at Newell Rubbermaid, where she supported brands like Sharpie and Expo.
Education and Expertise
Jen Falkowski studied at the University of Illinois Urbana-Champaign, where she gained foundational knowledge that supports her career in business operations and marketing. She possesses expert-level knowledge of the mobile ecosystem, which enables her to identify opportunities for brands and businesses within this space. Falkowski's expertise spans various aspects of the mobile journey, including sales, customer onboarding, product design, and project management.
Leadership and Team Development
As a compassionate team leader, Jen Falkowski focuses on helping her team members achieve their career goals. She motivates her team to align their personal aspirations with the company's objectives. Her leadership style emphasizes collaboration and support, fostering an environment where team members can thrive and contribute effectively to the organization.
Technical Knowledge and Compliance
Jen Falkowski is well-versed in the technical requirements necessary to establish SMS services. She has a comprehensive understanding of provisioning, compliance, and legal requirements associated with SMS operations. Her expertise in these areas ensures that her team meets industry standards and regulatory obligations, which is crucial for maintaining the integrity of SMS communications.