Jenn Mc Carthy
About Jenn Mc Carthy
Jenn McCarthy serves as the Principal Technical Writer at Klaviyo in Boston, Massachusetts, where she has worked since 2021. With a background in customer success and account management, she has held various roles at companies such as Seismic and Litmus, and she is an advocate for complete lifecycle customer nurturing.
Work at Klaviyo
Jenn McCarthy has served as Principal Technical Writer at Klaviyo since 2021. In this role, she focuses on creating clear and comprehensive documentation that aids users in understanding the platform. Her work emphasizes bridging the gap between product understanding and business impact, ensuring that technical information is accessible and actionable for users.
Previous Experience
Before joining Klaviyo, Jenn McCarthy held various roles in customer success and account management. She worked at Seismic as Senior Customer Success Director for three months in 2021. Prior to that, she spent over three years at Litmus, where she progressed from Customer Success Manager to Senior Enterprise Account Manager, ultimately leading the East Coast Team. Her experience spans multiple roles that emphasize customer engagement and success.
Education and Expertise
Jenn McCarthy has a diverse educational background. She studied at Harvard University, earning a Certificate in Strategic Management in 2015. She also holds a Certificate in Integrated Marketing & Branding from Emerson College, completed in 2011. Additionally, she earned a Bachelor of Arts in English Language and Literature from the University of Massachusetts Lowell in 2009. Her studies have equipped her with skills in content strategy and customer success.
Background in Digital Project Management
Jenn McCarthy has a background in digital project management, having worked at Harvard University as a Digital Project Manager from 2012 to 2014. This role involved overseeing digital initiatives and ensuring successful project delivery. She also worked at Genuine Interactive as a Digital Account Manager/Interactive Producer from 2010 to 2012, further enhancing her expertise in managing digital projects and client relationships.
Focus Areas and Advocacy
Jenn McCarthy advocates for complete lifecycle customer nurturing and emphasizes the importance of customer success, product-led growth, content strategy, and user experience (UX). She aims to enhance the understanding of products and their implementation, ensuring that customers derive maximum business impact from their use.