Jennifer Rider
About Jennifer Rider
Jennifer Rider is a Program Manager for Global Support at Klaviyo, where she has worked since 2023. With a background in customer support management across multiple companies, she has a proven track record of enhancing customer satisfaction and driving strategic initiatives.
Work at Klaviyo
Jennifer Rider has been serving as Program Manager, Global Support at Klaviyo since 2023. In this role, she is responsible for overseeing global support initiatives and enhancing customer satisfaction. Prior to her current position, she held multiple roles at Klaviyo, including Backline Manager for Customer Support and Manager for Customer Support. Her experience at Klaviyo spans over two years, contributing to the company's commitment to customer-centric service.
Previous Experience in Customer Support
Before joining Klaviyo, Jennifer Rider worked at Acorns in various capacities, including Support Team Manager and Sr. Support Manager. Her tenure at Acorns lasted from 2019 to 2021, where she managed support teams and operations. Additionally, she served as Support Operations Manager at MoneyLion for eight months in 2018-2019. These roles provided her with extensive experience in managing customer support operations and enhancing team performance.
Education and Expertise
Jennifer Rider earned a Bachelor of Arts in Business Management from the University of Phoenix. Her educational background in Business, Management, Marketing, and Related Support Services has equipped her with the skills necessary for effective program management and customer support. This academic foundation supports her professional capabilities in driving customer satisfaction and managing support operations.
Background in Sales and Account Management
Jennifer Rider has a diverse background that includes experience in sales and account management. She worked as a National Account Manager at Groove Entertainment Technologies for one year and as Sales Team Lead at Citywide Home Loans for two years. These positions allowed her to develop skills in building corporate relationships and maximizing sales, which complement her customer support expertise.
Achievements in Customer Satisfaction
Throughout her career, Jennifer Rider has successfully driven record-breaking levels of customer satisfaction. She has a proven track record of executing customer-centric activities and prioritizing user stories. Her ability to evaluate and diffuse complex customer escalations has positioned her as a key player in enhancing the overall customer experience within the organizations she has worked for.