Jess Meschino
About Jess Meschino
Jess Meschino serves as the Senior Director of Customer Success at Klaviyo, bringing extensive experience in customer journey innovation and leadership across various roles in the technology sector. With an MBA from the University of Massachusetts Boston and ongoing doctoral studies at Temple University, Meschino has held key positions at notable companies including Thomson Reuters, SAP, and Workable.
Current Role at Klaviyo
Jess Meschino serves as the Senior Director of Customer Success at Klaviyo, a position held since 2024. In this role, Jess provides leadership across various teams, including Professional Services, Technical Operations, Customer Success, Account Management, Product Support, and Renewals on a global scale. The focus is on innovating the customer journey from onboarding to renewal, ensuring a seamless experience for clients.
Education and Expertise
Jess Meschino holds a Bachelor of Science in Psychology from Bridgewater State University, obtained between 1995 and 1998. Jess furthered education by earning an MBA from the University of Massachusetts Boston in 2023. Currently, Jess is pursuing a Doctor of Business Administration at the Fox School of Business at Temple University, expected to complete in 2026. Jess possesses expertise in various areas, including Training Delivery, Management, Software as a Service (SaaS), Business Development, and Business Process Improvement.
Professional Background
Prior to joining Klaviyo, Jess Meschino held several significant roles in customer success and management. Jess worked at Thomson Reuters as a Product Manager in the Multimedia Centre and as Manager of Client Operations. At Workable, Jess served as Vice President of Customer Success and later as Senior Vice President of Customer Services. Additionally, Jess held positions at SAP SuccessFactors and SAP, focusing on global enterprise support and customer success initiatives.
Career Progression
Jess Meschino has a diverse career trajectory with extensive experience in customer success and management roles. Starting as a Client Services Account Manager at Thomson Financial, Jess progressed to Internal Training and Development Specialist. Over the years, Jess transitioned through various leadership positions, including roles at SAP and Workable, ultimately leading to the current position at Klaviyo. This progression highlights a commitment to enhancing customer experiences and operational efficiency.
Skills and Competencies
Jess Meschino is skilled in several key areas relevant to customer success and management. These include Training Delivery, Management, Software as a Service (SaaS), Business Development, and Business Process Improvement. This skill set supports Jess's ability to lead teams effectively and drive improvements in customer engagement and satisfaction.