Jessica De Costa
About Jessica De Costa
Jessica De Costa serves as the Director of Voice of the Customer at Klaviyo, where she has worked since 2021. She previously held various roles at Liberty Mutual Insurance, including Senior Director of Insights & Experience and Director of Trends & Insights.
Current Role at Klaviyo
Jessica De Costa serves as the Director of Voice of the Customer at Klaviyo, a position she has held since 2021. In this role, she focuses on enhancing customer experience and ensuring that customer feedback informs business decisions. Her work is based in Boston, Massachusetts, where she contributes to Klaviyo's mission of empowering businesses through effective customer engagement strategies.
Previous Experience at Liberty Mutual Insurance
Before joining Klaviyo, Jessica De Costa held multiple roles at Liberty Mutual Insurance. She worked as the Senior Director of Insights & Experience at Solaria Labs for nine months in 2021. Prior to that, she served as the Global Strategy Director of Special Projects for one year from 2016 to 2017. Additionally, she was the Director of Trends & Insights at Solaria Labs from 2017 to 2021, where she contributed to strategic initiatives and customer insights.
Education and Expertise
Jessica De Costa earned her Bachelor of Science degree with majors in Finance and Economics and a minor in Spanish from Boston College, where she studied from 2003 to 2007. She later pursued an MBA at the Boston College Carroll School of Management, completing her studies from 2011 to 2014. Her educational background provides a strong foundation for her work in customer insights and strategic planning.
Career Timeline
Jessica De Costa's career includes significant roles in customer insights and strategic projects. She began her professional journey at Liberty Mutual Insurance, where she progressed through various leadership positions from 2016 to 2021. In 2021, she transitioned to Klaviyo, where she continues to apply her expertise in voice of the customer initiatives. Her career reflects a commitment to enhancing customer experience through data-driven insights.