Jessica Wong
About Jessica Wong
Jessica Wong is a Senior Manager of Product Operations at Klaviyo, where she has worked since 2022. She has extensive experience in product and technical program management, with previous roles at companies such as Equinix, Packet, and SendGrid.
Work at Klaviyo
Jessica Wong has been serving as the Senior Manager of Product Operations at Klaviyo since 2022. In this role, she is responsible for overseeing product operations and ensuring efficient processes within the organization. Her experience in product management and operations contributes to Klaviyo's mission of providing powerful marketing automation solutions.
Previous Experience in Product Management
Before joining Klaviyo, Jessica Wong held several positions in product management and technical program management. She worked at Equinix as Senior Manager of Technical Program Management from 2020 to 2022. Prior to that, she was the Director of Technical Program Management at Packet for one year in 2019. Her experience includes roles at Twilio Inc. as a Senior Program Manager and at SendGrid, where she progressed from Technical Project Manager to Senior Technical Project Manager over four years.
Early Career Background
Jessica Wong began her career in customer support and project management. She worked at Aplia, a Cengage Learning company, as a Customer Support Representative and later as a Project Manager from 2007 to 2011. She also held positions at Ooyala as an Account Coordinator and Technical Project Manager. These roles provided her with foundational skills in customer service and project execution.
Education and Expertise
Jessica Wong studied at the University of California, Santa Barbara, where she earned a Bachelor of Arts degree. She also studied at the University of Sussex. Her educational background supports her expertise in product operations and management, enabling her to effectively lead teams and projects in her professional roles.