Joanna Smith, A Phr
About Joanna Smith, A Phr
Joanna Smith is a People Operations Coordinator at Klaviyo, where she has worked since 2022. With a diverse background in event coordination and account management, she specializes in enhancing workplace culture and implementing sustainable business practices.
Work at Klaviyo
Joanna Smith has been serving as the People Operations Coordinator at Klaviyo since 2022. In this role, she focuses on enhancing workplace culture and implementing sustainable business practices. Based in Boston, Massachusetts, she has contributed to the company's people operations by leveraging her diverse background in event coordination and account management.
Previous Experience in Human Resources
Prior to her current position, Joanna worked at Tripadvisor as a Human Resources Advisor for three months in 2021. She also held multiple roles at Tripadvisor, including Office Experience Coordinator and Office Experience Specialist, where she worked for a total of two years from 2018 to 2020. Additionally, she served as a Human Resources Specialist at Linedata for six months in 2022.
Background in Customer Success and Support
Joanna has experience in customer success, having worked as a Customer Success Manager at Alchemista from 2020 to 2021. Her early career included roles in academic support and administrative assistance, including positions at Mansfield Hall and Dubin Clark & Company, Inc. These experiences have contributed to her expertise in people operations.
Education and Expertise
Joanna studied at the University of Vermont, where she earned a Bachelor of Science (B.S.) degree in Social Work. She also completed her secondary education at Mount Mansfield Union High School. Her educational background supports her strong passion for enhancing workplace culture, which is a key focus in her current role.
Diverse Work History
Joanna's work history includes various roles across different industries. She worked as a Front Desk Agent at Marriott Hotel, a Merchandise Leader at American Eagle Outfitters, and a Respite Care Provider at ARIS Solutions. This diverse experience has equipped her with a broad skill set applicable to her current position in people operations.