Jordan Fennell
About Jordan Fennell
Jordan Fennell is a Customer Success Manager with extensive experience in the tech and SaaS industry. He has worked with various organizations, including Black Tech Sales Network and Klaviyo, and has a strong focus on enhancing client relationships and driving business growth.
Current Role at Klaviyo
Jordan Fennell serves as a Customer Success Manager at Klaviyo, a position he has held since 2021. In this role, he focuses on enhancing customer relationships and ensuring client satisfaction. His work involves collaborating with clients to optimize their use of Klaviyo's marketing automation platform, ultimately driving business growth and improving customer engagement.
Experience at Black Tech Sales Network
Jordan has been a member of the Black Tech Sales Network since 2020. This organization focuses on supporting and promoting diversity within the tech sales industry. His involvement highlights his commitment to fostering inclusive environments and supporting underrepresented groups in technology.
Previous Roles in Client Success
Prior to his current position at Klaviyo, Jordan worked as a Client Success Manager at Conductor from 2019 to 2021 in London, United Kingdom. He also held a similar role at ScribbleLive from 2016 to 2018. These positions allowed him to develop skills in managing client relationships and ensuring the successful implementation of technology solutions.
Educational Background
Jordan studied at the University of Richmond, where he earned a Bachelor of Science in Business Administration from 2012 to 2016. He also attended The University of the West Indies, Mona, for a year in 2014 to 2015. His educational background in business and finance has equipped him with the knowledge necessary to navigate the tech and SaaS industries effectively.
Public Speaking Experience
Since 2021, Jordan has been involved with The BALANCE UP INITIATIVE as a public speaker. His speaking engagements focus on business growth and technology, showcasing his expertise in leveraging technology to drive success. This role complements his career focus on enhancing business relationships and educational initiatives.