Jordan Santiago
About Jordan Santiago
Jordan Santiago is a Technical Writer at Klaviyo, where he has worked since 2020. He has a background in technical support and quality assurance, with previous roles at companies such as Google, Wells Fargo, and Prism Skylabs.
Work at Klaviyo
Jordan Santiago has been employed at Klaviyo as a Technical Writer since 2020. In this role, he focuses on creating and maintaining documentation that supports users in understanding and utilizing Klaviyo's products effectively. His work involves collaborating with product teams to ensure that technical content is accurate and accessible. Based in Sunnyvale, California, he has contributed to enhancing the user experience through clear and concise documentation.
Previous Experience
Prior to joining Klaviyo, Jordan Santiago held several positions in the tech industry. He worked at Google as a Developer Support Specialist from 2018 to 2020, where he provided technical support for third-party integrations involving products such as Hangouts Chat and G Suite Add-ons. Before that, he was a Systems Quality Assurance Analyst at Wells Fargo for seven months in 2017. His earlier roles included Customer Support Specialist at Prism Skylabs and Product Support Intern at Newton Software.
Education and Expertise
Jordan Santiago earned a Bachelor of Science degree in Computer Science from San Francisco State University, completing his studies from 2011 to 2016. His academic background has equipped him with a solid foundation in technical concepts, which he applies in his writing and support roles. His expertise includes documentation improvement, technical support, and user guide development.
Technical Support and Contributions
Throughout his career, Jordan has provided technical support and contributed to various projects. At Google, he assisted with Early Access/Beta programs for Hangouts Chat and G Suite Add-ons. He also triaged bug reports and feature requests from external developers and customers, ensuring effective communication between stakeholders. His role involved reporting partner progress and addressing blockers with product and engineering teams.
Internships and Early Career
Jordan began his career with internships that provided valuable experience in the IT field. He served as an IT Intern for the City of Fairfield in 2015 and worked as a Student Ambassador at San Francisco State University from 2014 to 2016. These positions helped him develop skills in customer support and technical communication, laying the groundwork for his future roles in the tech industry.