Josiah Burrow
About Josiah Burrow
Josiah Burrow serves as the Principal Customer Success Manager at Klaviyo, where he has worked since 2023. With a strong background in customer success management across various companies, he specializes in enhancing customer experiences and leading successful teams.
Work at Klaviyo
Josiah Burrow has been serving as the Principal Customer Success Manager at Klaviyo since 2023. In this role, he focuses on enhancing customer experiences and ensuring the success of clients using Klaviyo's marketing automation platform. His position is based in the San Francisco Bay Area, where he works remotely.
Previous Experience in Customer Success
Before joining Klaviyo, Josiah Burrow held various positions at Evisort, where he progressed from Manager to Director of Customer Success between 2021 and 2023. He played a key role in scaling customer success teams and improving customer satisfaction during his tenure. His experience also includes working at Box as an Enterprise Renewals Account Manager, where he led the API team and managed customer relationships.
Background in Sales and Management
Josiah Burrow began his career in sales, working as a Sales Associate at Best Music Co. and J. Crew. He transitioned to digital marketing as a Digital Marketing Manager at Yonas Media. His early roles provided him with foundational skills in customer interaction and sales strategies, which he later applied in customer success management.
Education and Expertise
Josiah Burrow studied Business Administration and Management at San Francisco State University, earning his Bachelor’s Degree from 2010 to 2012. He also attended Diablo Valley College, where he completed General Education and Media Studies. His educational background supports his expertise in customer success and management.
Achievements in Customer Success
Throughout his career, Josiah Burrow has specialized in delivering high-quality customer experiences. He has successfully scaled customer success teams to manage $20 million in annual recurring revenue and achieved a net revenue retention rate of 130%. His focus on exceeding retention and expansion goals has been evident in multiple high-growth companies.