Judy Liu
About Judy Liu
Judy Liu is a Senior Product Expert at Klaviyo, where she identifies trends and suggests improvements for products and processes. She has extensive experience in customer support and product education, having worked in various roles at LevelUp and other organizations.
Work at Klaviyo
Judy Liu has been employed at Klaviyo as a Senior Product Expert since 2020. In this role, she identifies trends and suggests improvements for Klaviyo's products and processes. She educates customers on Klaviyo features, helping them grow their businesses through effective strategies communicated via chat and email using Zendesk. Liu also leads training sessions on support tools and processes for onboarding new Product Experts. Additionally, she mentors and upskills new Product Experts as part of Klaviyo's PE Coaching Program, collaborating with various teams to enhance customer-facing resources and improve the overall Klaviyo experience.
Previous Experience
Before joining Klaviyo, Judy Liu held several positions at LevelUp. She served as an Enterprise Support Manager for seven months in 2019 and was a Support Team Lead from 2017 to 2019. Liu also worked as a Merchant Retention Specialist and an L2 Support Genius during her time at LevelUp. Her earlier roles include being a Supporter Care Officer at Camp Quality in Sydney, Australia, and various positions at Babson College Horn Library, including HR Office Assistant and Information Assistant. Liu's experience also includes working as a Sales Associate at Bath & Body Works and an IT Administrative Assistant intern at Eaton Vance.
Education and Expertise
Judy Liu earned her Bachelor of Science degree in Business with a focus on Strategic Management from Babson College, where she studied from 2011 to 2015. Prior to her college education, she completed her high school education at John D. O’Bryant School of Mathematics and Science, graduating in 2011. Liu's educational background provides her with a solid foundation in business principles, which she applies in her current role at Klaviyo.
Skills and Responsibilities
In her position at Klaviyo, Judy Liu is responsible for identifying trends in product usage and suggesting improvements to enhance user experience. She plays a key role in educating customers about Klaviyo's features and empowering them to implement effective business strategies. Liu also leads training sessions for new Product Experts, ensuring they are well-versed in support tools and processes. Her collaborative work with various teams focuses on enhancing customer-facing resources, contributing to the overall success of Klaviyo's customer support initiatives.