Julian Mondonedo
About Julian Mondonedo
Julian Mondonedo serves as the Principal Product Expert at Klaviyo, a position he has held since 2021. He has extensive experience within the company, having previously worked in various roles including Customer Success Manager and Onboarding Specialist.
Work at Klaviyo
Julian Mondonedo has been employed at Klaviyo since 2016, progressing through various roles. He currently holds the position of Principal Product Expert, a role he has occupied since 2021. Prior to this, he served as an Onboarding Specialist from 2019 to 2020, and then as a Senior Onboarding Specialist from 2020 to 2021. His experience also includes working as a Customer Success Manager from 2016 to 2018 and as a Strategic Customer Success Manager from 2018 to 2019. His tenure at Klaviyo spans over seven years.
Education and Expertise
Julian Mondonedo earned a Bachelor of Arts degree in Economics with a Minor in Philosophy from Boston College, where he studied from 2011 to 2015. His academic background provides a foundation for his roles in customer success and product expertise, allowing him to apply analytical skills and critical thinking in his professional endeavors.
Background
Before joining Klaviyo, Julian Mondonedo gained experience in various roles. He worked as a Customer Experience Solutions Advisor at Oracle for six months in 2015-2016. He also served as a Fund Accounting Intern at Brown Brothers Harriman for two months in 2014. Additionally, he held the position of Student Coordinator at Thea Bowman AHANA and Intercultural Center at Boston College from 2013 to 2015.
Career Progression
Julian Mondonedo's career has shown a clear trajectory in customer success and product expertise. Starting as a Customer Success Manager at Klaviyo, he advanced to roles with increasing responsibility, including Strategic Customer Success Manager and various onboarding positions. His experience reflects a commitment to enhancing customer experiences and product knowledge.