Justin Rosado
About Justin Rosado
Justin Rosado is a Customer Success Manager at Klaviyo, where he has worked since 2021. He has a background in customer support and marketing, with previous roles at HubSpot and Bentley University.
Current Role at Klaviyo
Justin Rosado has been serving as a Customer Success Manager at Klaviyo since 2021. In this role, he focuses on ensuring customer satisfaction and fostering long-term relationships with clients. His expertise in customer success strategies contributes to the overall growth and retention of Klaviyo's customer base.
Previous Experience at HubSpot
Prior to his current position, Justin worked at HubSpot, where he held two roles. He served as a Senior Customer Support Specialist from 2017 to 2020, followed by a position as Customer Success Manager from 2020 to 2021. His experience at HubSpot equipped him with valuable skills in customer engagement and support.
Education and Expertise
Justin Rosado earned a Bachelor of Science in Marketing from Bentley University, completing his studies from 2013 to 2017. His academic background provides a solid foundation for his career in customer success and marketing, allowing him to apply theoretical knowledge to practical situations in the workplace.
Early Career and Internships
Justin began his professional journey with internships that laid the groundwork for his career. He worked as a Creative Services/Project Management Intern at Theory in 2015 and later as a Social Media Marketing Intern at Hailey Sault in 2016. These early experiences helped him develop skills in project management and social media marketing.
Role at Bentley University
Before transitioning to the tech industry, Justin held multiple positions at Bentley University. He worked as a Sports Marketing Coordinator from 2015 to 2017 and as a Senior Classroom Presentation Technology Assistant for five months in 2016. These roles involved managing marketing initiatives and supporting classroom technology needs.