Kate Z.
About Kate Z.
Kate Z. is a Senior Customer Success Systems Analyst currently employed at Klaviyo, where she has worked since 2024. She has a background in customer success and technical support, with previous roles at MineralTree, Inc. and AvidXchange, Inc.
Current Role at Klaviyo
Kate Z. serves as a Senior Customer Success Systems Analyst at Klaviyo. She has held this position since 2024, contributing to the company's focus on enhancing customer satisfaction and operational efficiency. In this role, she utilizes her expertise in customer success systems to support various initiatives aimed at improving client interactions and overall service delivery.
Previous Experience at Klaviyo
Prior to her current role, Kate Z. worked at Klaviyo as a Customer Success Systems Analyst from 2022 to 2024. In this capacity, she focused on analyzing customer success metrics and implementing strategies to optimize customer engagement. Additionally, she served as a Product Expert at Klaviyo from 2021 to 2022, where she provided in-depth knowledge of the company's products to enhance user experience.
Experience at MineralTree, Inc.
Kate Z. was employed at MineralTree, Inc. as a Payment Operations Project Specialist from 2018 to 2021. During her three years in this role, she contributed to the management of payment operations and project initiatives, ensuring efficient processing and operational workflows.
Background at AvidXchange, Inc.
Before her tenure at MineralTree, Kate Z. worked at AvidXchange, Inc. as a Senior Technical Support Specialist from 2016 to 2018. In this position, she provided technical support and solutions to clients, addressing their inquiries and ensuring effective use of the company's services.
Education at University of North Carolina at Charlotte
Kate Z. studied at the University of North Carolina at Charlotte. Her education provided her with foundational knowledge and skills that have supported her career in customer success and technical support roles across various organizations.