Katelyn Howard Gomez
About Katelyn Howard Gomez
Katelyn Howard Gomez serves as a Senior Customer Success Manager at Klaviyo, where she has contributed to enhancing customer engagement and experience since 2022. Her previous roles include teaching high school math, working in customer success at various companies, and developing programs to improve customer service processes.
Current Role at Klaviyo
Katelyn Howard Gomez serves as a Senior Customer Success Manager - At Scale at Klaviyo, a position she has held since 2022. In this role, she focuses on enhancing customer relationships and ensuring satisfaction with Klaviyo's services. She has been instrumental in creating an upskilling program for At-Scale Customer Success Managers, aimed at boosting their confidence in Klaviyo strategy and internal processes. Her contributions also include developing a quarterly macro maintenance program to maintain consistent communication and resources for customers.
Previous Experience at Klaviyo
Prior to her current role, Katelyn held several positions at Klaviyo. She worked as a Customer Success Manager from 2019 to 2021, and then as a Senior Customer Success Manager - SMB from 2021 to 2022. During her tenure, she constructed a more intuitive Zendesk Dashboard to improve customer experience and provided valuable insights into the Entrepreneur/SMB customer perspective during cross-functional meetings with Product Managers.
Teaching Experience at Teach For America
Katelyn worked as a High School Math Teacher for Teach For America from 2016 to 2017 in the Stockton, California area. This role involved teaching mathematics to high school students, contributing to educational initiatives aimed at improving student outcomes in underserved communities.
Educational Background
Katelyn earned a Bachelor's degree in Business Administration with a focus on IT Management from Babson College, where she studied from 2012 to 2016. Additionally, she studied Chinese Language and Literature at East China Normal University for 11 months in 2015. Her early education includes graduating Cum Laude from Kealakehe High School from 2009 to 2012.
Professional Development Initiatives
Katelyn has led various initiatives aimed at enhancing customer engagement and satisfaction. She facilitated the creation of simulive sessions and demos for SMS Migration, which attracted 817 registrants. She also collaborated cross-functionally to develop and launch SMS CTAs, contributing to increased SMS adoption and reduced churn risk.