Katie Slingerland
About Katie Slingerland
Katie Slingerland is a Customer Success Manager at Klaviyo, with a background in customer success and marketing across various companies. She has demonstrated strong performance in her role, notably generating significant upgrades during peak periods.
Work at Klaviyo
Katie Slingerland has been employed at Klaviyo as a Customer Success Manager since 2022. In her role, she focuses on enhancing customer satisfaction and driving product usage. She has utilized Gainsight to manage customer performance metrics, identifying areas for improvement and opportunities for product usage expansion. During her tenure, she earned recognition as the 'Top Performer' during Klaviyo's busiest month, generating $175k in upgrades for her book of business.
Previous Experience in Customer Success
Before joining Klaviyo, Katie worked at SmileSnap as a Senior Customer Success Manager from 2020 to 2022. She also held the position of Customer Success and Marketing Specialist at SmileSnap from 2019 to 2020. In these roles, she contributed to customer retention and satisfaction initiatives, leveraging her skills in customer relationship management.
Marketing Background
Katie has a solid background in marketing, having served as a Marketing Manager at Mobile Epiphany from 2017 to 2019. She also worked as a Marketing and Brand Manager at Brand Iron for five months in 2019. Additionally, she was a Marketing Associate at SailorBags from 2013 to 2014. Her experience in marketing has complemented her roles in customer success by enhancing her understanding of customer needs and market trends.
Education and Expertise
Katie earned her Bachelor's degree in Marketing from SUNY Brockport, where she studied from 2007 to 2011. Her educational background has provided her with a strong foundation in marketing principles and strategies, which she has applied throughout her career in various roles across customer success and marketing.
Professional Initiatives
In her professional capacity, Katie has organized and hosted live group sessions to share best practices and industry trends in a webinar format. She has also created a library of email templates and customer-facing meeting agendas to streamline team processes and improve efficiency. These initiatives demonstrate her commitment to enhancing team collaboration and customer engagement.