Keefe Gitto
About Keefe Gitto
Keefe Gitto is a Senior Manager of Customer Success Onboarding at Klaviyo, where he has worked since 2023. He has a diverse background in customer success and sports, having previously held positions at Ithaca College, SportsRecruits, and Rosie by Instacart.
Current Role at Klaviyo
Keefe Gitto serves as the Senior Manager of Customer Success Onboarding at Klaviyo. He has held this position since 2023, overseeing onboarding processes for customers to ensure a smooth transition and effective use of the platform. His role focuses on enhancing customer experience and satisfaction through structured onboarding strategies.
Previous Experience at Klaviyo
Before his current role, Gitto worked at Klaviyo in various capacities. He was the Manager of Customer Success Onboarding for Small and Medium Businesses (SMB) from 2020 to 2022. Additionally, he served as an Onboarding Specialist for five months in 2019 and as Manager of Customer Success Onboarding for Entrepreneurs from 2022 to 2023. His experiences at Klaviyo contributed to his expertise in customer success and onboarding methodologies.
Career Background in Sports and Customer Operations
Gitto has a diverse background that includes roles in sports and customer operations. He worked as an Account Executive at SportsRecruits from 2017 to 2019, where he focused on client relationships. Prior to that, he was a Graduate Assistant Coach for Men's Basketball at Ithaca College from 2016 to 2017. He also gained experience as a Customer Operations Specialist at Rosie by Instacart from 2015 to 2016.
Educational Background
Gitto holds a Bachelor of Science (B.S.) in Business Administration with a focus on Management from Ithaca College, which he completed from 2013 to 2015. He furthered his education by obtaining a Master of Science (M.S.) in Exercise and Sports Sciences with a concentration in Sports Psychology from the same institution, graduating in 2018. Additionally, he studied Front End Web Development at General Assembly.