Kellee Burckle Hansen
About Kellee Burckle Hansen
Kellee Burckle Hansen serves as the Principal Customer Success at Klaviyo, where she has worked since 2022. With a background in customer success roles at Podium, Route, and Apple, she emphasizes diversity and collaboration within teams to drive valuable solutions.
Work at Klaviyo
Kellee Burckle Hansen has been serving as Principal Customer Success at Klaviyo since 2022. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her responsibilities include managing customer relationships and driving success through effective communication and support strategies. Kellee's tenure at Klaviyo reflects her commitment to understanding customer needs and delivering tailored solutions.
Previous Experience at Podium
Before joining Klaviyo, Kellee worked at Podium as a Customer Success Manager from 2018 to 2019. During her time in Lehi, Utah, she developed strategies to improve customer engagement and retention. Kellee's role involved collaborating with clients to understand their challenges and provide effective solutions, contributing to the overall success of the company.
Background at Route
Kellee served as Enterprise Customer Success Manager at Route from 2019 to 2021. In this position, she focused on managing enterprise-level accounts and ensuring that clients received the support needed to maximize their use of Route's services. Her work involved building strong relationships with clients and advocating for their needs within the organization.
Experience at Apple
Kellee's career began at Apple, where she worked as a Product Specialist from 2015 to 2018. In this role, she engaged with customers to provide product knowledge and support. Her experience at Apple helped her develop strong communication skills and a customer-centric approach that she has carried into her subsequent roles.
Education and Expertise
Kellee Burckle Hansen earned a Bachelor of Science in Strategic Communications from the University of Utah, where she studied from 2014 to 2018. Her educational background has equipped her with the skills necessary to effectively communicate and advocate for clients. Kellee's expertise includes navigating ambiguity and motivating team members, which are essential in her customer success roles.